Refund policy

Thirty days, and a damage-free guarantee we actually honour.

The short version

What can be returned

Non-personalised items in their original condition and packaging, unused and with any tags intact, within 30 days of delivery. A $5 return fee is deducted from card refunds; it is waived if you choose store credit.

What cannot

  • Personalised items. Anything printed, engraved or embroidered with your names, date, guest list or artwork is made only for you and cannot be resold. These are not returnable for change of mind — see the exception below.
  • Digital products and gift cards.
  • Final sale items, marked as such on the product page.
  • Items returned after 30 days, or returned used.

Note.

The exception that matters. If a personalised item arrives damaged, defective, or does not match the proof you approved, it is our mistake and we will remake or refund it in full. You will not be asked to pay return shipping and, in most cases, you will not be asked to send it back at all.

Damaged or defective on arrival

  1. Photograph the item and the packaging within 7 days of delivery.
  2. Email the photographs and your order number to hello@sagevow.com.
  3. We reply within one business day with a remake, a replacement or a refund — your choice.

Manufacturing faults that appear later are covered for three months from delivery.

Exchanges

The fastest route is a return plus a new order, so your replacement is not waiting on a parcel travelling back to us. If your order has not yet shipped we can change the item, the finish or the personalisation directly — email us and we will amend it before it goes to print.

How to start a return

  1. Email hello@sagevow.com with your order number and what you would like to return.
  2. We send a prepaid label for faults, or return instructions for change of mind.
  3. Post it back within 14 days of receiving the instructions.
  4. Refunds are issued to the original payment method within 5–7 business days of the parcel arriving. Your bank may take a further 3–5 days to show it.

Cancellations

Any order can be cancelled free of charge before it ships. Personalised orders can be cancelled free of charge at any point before you approve your proof. After approval, production has started and the order can no longer be cancelled.

Note.

Still need us? Email hello@sagevow.com or call +1 (512) 555-0142. We answer Monday to Friday, 9am – 6pm Central, and within one business day at the latest — usually much sooner if your wedding is close.