Where your order is, and what each stage means.
Track your order
Enter your order number and the email address you ordered with. We will take you to sign-in, Shopify emails you a 6-digit code, and your order opens with its live tracking.
Shopify sends the code — we never see your password, and there is not one to remember.
Already have a tracking number?
How this works
- Enter your order number and the email address you ordered with.
- We email that address a secure sign-in link. For your protection the link only arrives if the address matches an order.
- Open the link and your order page shows the current status and the live tracking number.
Prefer not to wait for an email? Your dispatch confirmation already carries the tracking link, and you can paste a tracking number into the box above at any time.
No tracking email yet? Your order is most likely still in production. Personalised pieces are only dispatched after you approve the proof — check your inbox and spam folder for a proof from us waiting on your reply.
What each status means
| Status | What is happening |
|---|---|
| Order confirmed | We have your order and payment. Personalised items go to our design desk. |
| Proof sent | A digital proof is in your inbox. Nothing prints until you reply. |
| In production | Approved and being made. Changes are no longer possible. |
| Dispatched | With the carrier. Tracking is live, though scans can lag a day. |
| In transit | Moving. US standard is 4–7 business days from this point. |
| Out for delivery | Arriving today. |
| Delivered | Scanned as delivered. Check safe places and neighbours if you cannot see it. |
Tracking FAQ
My order shipped in more than one parcel
Large or mixed orders are split so nothing waits on the slowest item. You will receive a dispatch email with its own tracking number for each parcel — sign in to your account to see them together.
Where do I find my order number?
At the top of your order confirmation email, in the format
#1001. It is also on your receipt and in your account.
I never received a confirmation email
Check your spam and promotions folders, and search your inbox for hello@sagevow.com. If nothing turns up, the address may have a typo — email us and we will find the order and correct it.
Tracking has not moved for days
Carrier scans pause for ordinary reasons — a missed scan at a depot, a weekend, bad weather. If there has been no movement for five business days, email us with your order number and we will open a trace. If the parcel is confirmed lost we remake and reship it at our cost, at the front of the production queue.
Can I still change my address?
Yes, free of charge, any time before the order ships. Once it is with the carrier we cannot redirect it — but the carrier often can, using the tracking number.
Still need us? Email hello@sagevow.com or call +1 (512) 555-0142. We answer Monday to Friday, 9am – 6pm Central, and within one business day at the latest — usually much sooner if your wedding is close.
